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Casa Malca | Hotel in Tulum

| 9.2 (461 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Hotel | Casa Malca

Hotel in Zona Hotelera, Tulum

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Soap
  • Private bathroom
  • Shampoo
  • Bathrobes
  • Towels
  • Rainfall showerhead
  • Designer toiletries
  • Toilet paper
  • Hair dryer
Bedroom
  • Laptop-friendly workspace
  • Guidebooks/recommendations
  • Electrical adapters/chargers
  • Desk chair
  • Separate sitting area
  • Soundproofing
  • Iron/ironing board (on request)
  • Desk
  • Turndown service
  • Safe
  • Local maps
  • Restaurant dining guide
  • Mobile key entry
  • Phone
  • Slippers
  • Individually furnished
  • In-room massage
  • Individually decorated
  • Egyptian cotton sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Free cribs/infant beds
  • Air conditioning
  • Day bed
  • Bed sheets
  • Premium bedding
Breakfast
  • 24-hour room service
  • Free daily reception
  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 1 bar
  • Coffee/tea in common area(s)
  • 2 restaurants
  • Local meal delivery service
  • Champagne service
  • Free bottled water
  • Minibar
  • Espresso maker
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Onsite parking includes off-street options
  • Free secured, uncovered self parking on site
Accessibility
  • Hardwood flooring in public areas
  • Accessible airport shuttle
  • Smooth flooring in room
  • Well-lit path to entrance
  • Hand-held showerhead
  • Fixed shower seat
  • Area rugs in public areas
  • 1 stairs to reach property
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchairs available on site
  • Area rugs in room
  • Magnifying mirror
  • This property does not have elevators
  • Transfer shower
Activities
  • Surf lessons
  • Swimming
  • Kayaking
  • Theme parks
  • Hiking/biking trails
  • Water skiing
  • Windsurfing
  • Motor boating
  • Scuba diving
  • Boat tours
  • Surfing/body boarding
  • Health/beauty spa
  • Sailing
  • Scooter/moped rentals
  • Fishing
  • Ecotours
  • Beach access
  • Snorkeling
  • Private picnics
  • Steam room
  • Beach volleyball
  • Free beach club
  • Full-service spa
  • Volleyball
  • Art gallery
  • Sauna
  • Indoor pool
  • Bicycle tour information
  • Outdoor padel court
  • Hot tub
  • Fitness center
  • Winery release events
  • Bike storage
  • Bike parking
  • Lifeguards on site
  • Playground
  • Free bicycle rentals
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Yoga classes
  • Outdoor pool
General
  • Coworking space
  • Conference center (1292 square feet of space)
  • Business center
  • Meeting rooms - 3
  • French
  • Spanish
  • English
  • Couples dining
  • Books
  • Romance packages available
  • Communal living room
  • Music library
  • Beach towels
  • Games
  • Shared microwave
  • Designated smoking areas
  • Ballroom
  • Front-desk safe
  • Reception hall
  • Library
  • Banquet hall
Guest Services
  • Wedding services
  • Multilingual staff
  • Change of bedsheets (on request)
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance
  • Dry cleaning service
  • Daily housekeeping
  • Porter/bellhop
  • Turndown service
  • Change of towels (on request)
  • Concierge services
  • Laundry facilities
  • Soundproofed rooms
  • In-room child care (surcharge)
  • Children's games
  • Beach toys
  • Children's pool
  • Indoor pool
  • Playground
  • Free cribs/infant beds
  • Fence around the pool
  • Outdoor pool
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Nature reserve
  • Outdoor furniture
  • Terrace
  • Free pool cabanas
  • Lifeguards on site
  • Outdoor entertainment area
  • Free beach cabanas
  • Furnished balcony or patio
  • Yard
Spa
  • Steam room
  • Body treatments
  • Massage - deep-tissue
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Spa open daily
  • Sauna
  • Massage - sports
  • Hydrotherapy
  • Outdoor treatment areas
  • Body wraps
  • Hot tub
  • 3 treatment rooms
  • Facials
  • Aromatherapy
  • Body scrubs
  • Massage - on the beach
  • Massage - Swedish
  • Massage - hot stone

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight early check-in subject to availability early check-in is available for a fee contactless check-in available late check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available late check-out subject to availability a late check-out fee will be charged
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of usd 40 per pet, per night service animals are welcome, and are exempt from fees 1 total (up to 22 lbs per pet) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash safety features at this property include a fire extinguisher and a first aid kit this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Peri
Sep 8, 2026 04:20:23 AM
Review Score:   10
Summary: Amazing experience. Staff was great. The art at this hotel is exquisite
See All Reviews

Room Arrangement

Room Info Facilities
Junior Suite, Garden View
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Garden View

General

Square meters - 60, Square feet - 646, Garden view, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 18, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Suite, Beachfront (Master)
Room Size: 1076 square feet m2
1 King Bed
Suite, Beachfront (Master)

General

Square meters - 100, Square feet - 1076, Partial ocean view, iPod docking station, MP3 docking station, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 30, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Junior Suite, Beachfront
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Beachfront

General

Square meters - 60, Square feet - 646, Partial ocean view, iPod docking station, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 18, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Family Suite, 2 Bathrooms, Garden View (Village)
Room Size: 753 square feet m2
2 King Bed and Queen Bed
Family Suite, 2 Bathrooms, Garden View (Village)

General

Room and bed type depend on availability check-in, Square meters - 70, Square feet - 753, Number of living rooms 1, Garden view, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 21, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
Room Size: 1292 square feet m2
1 King Bed
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

General

Room and bed type depend on availability check-in, Square meters - 120, Square feet - 1292, Number of living rooms 2, Garden view, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 36, Bed count minimum 1, Bed count maximum 1, Extra bed count 2

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Casa Malca starts from $566 per night with includes Hot Tub, Laundry, Air Conditioner, Parking, Pool, View, Guest Services, Pet Friendly, Business Services, Bedding/Linens, Toiletries, Entertainment, Internet, Kitchen, Wellness Facilities, Spa, Restaurant, Designated Smoking Area, Ocean View, Balcony/Terrace, Sports/Activities, Bar, Breakfast, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.